Refund policy

Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all digital product purchases made through the MIESCION LLC website at miescionstore.com, including downloadable content, guides, templates, and other related digital services.

Contact Information

For any questions or to request a return or refund, please contact us at:

Return Window

Customers in the United States may request a refund for eligible digital products within 30 days of the delivery date. No explanation is required, but feedback is appreciated.

Return Instructions

  • Step 1: Notify Us
    Email us at info@miescionstore.com with your order number and the reason for the return (if applicable).
  • Step 2: Authorization & Review
    We will review your request and, if eligible, provide return authorization and next steps for your refund.

Return Costs

  • Defective Digital Products: No charges apply. A full refund or replacement will be issued.
  • Change of Mind: Refunds may be subject to a small processing fee, if applicable.

Refund & Return Conditions

  • Change of Mind: Unused and unaccessed digital products may be refunded within 30 days of purchase.
  • Defective Products: If your download is corrupted or the product fails to function as described, contact us for a full refund or replacement.
  • Incorrect Product Received: If you receive the wrong product, we’ll send the correct one or issue a refund.
  • Product Not Received: If you do not receive your digital product within the expected time, contact us for investigation. If the issue remains unresolved, a full refund or replacement will be issued.

Exchanges

We allow exchanges only for defective or incorrect digital products. Please contact us to initiate an exchange.

Damaged or Defective Digital Goods

If you receive a damaged or defective file, please report it within 48 hours with a description or screenshot of the issue. We’ll assess and, if valid, provide a refund or replacement.

Non-Damaged Goods

If you've changed your mind and have not accessed or downloaded the digital product, you may request a return within 30 days of purchase.

Refund Timeline

  • Return Request Deadline: Within 30 days of receiving the digital product
  • Refund Processing Time: Within 7 business days of return approval
  • Refund Method: Issued to the original payment method

Exceptions

We do not accept returns or provide refunds for:

  • Custom or personalized digital products
  • Digital products that have already been accessed or downloaded
  • Hygiene-related digital content (e.g., diet prep tools) once opened or used

Need Help?

For any questions or concerns, reach out to our support team at info@miescionstore.com.