Contact

How to Contact Us

You can reach our customer service team through the following channels:

Customer Support Hours

We operate during standard business hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (EST)
  • Weekends & Holidays: Closed

Messages received outside of these hours will be responded to on the next business day.

Response Time

We strive to respond to all inquiries as quickly as possible:

  • Email & Contact Form: Within 24–48 business hours
  • Phone Calls: During support hours (please leave a voicemail if unavailable)
  • Social Media Messages: Within 48 hours on business days

Please include your full name, order number (if applicable), and a brief description of your request so we can assist you efficiently.

Types of Inquiries We Handle

  • Order status and tracking
  • Product information and availability
  • Digital product access issues
  • Shipping and return questions
  • Payment or checkout issues
  • General feedback or suggestions

Urgent Requests

If your inquiry is time-sensitive (such as access to a digital product or an order concern), please mark your email subject as “URGENT” to help prioritize your request.

Respectful Communication

We’re here to help and value respectful and constructive communication. Abusive language, threats, or harassment will not be tolerated and may result in a suspension of support services.

Contact Record Retention

For quality assurance and training purposes, we may retain records of communications. These are handled in accordance with our Privacy Policy.